Terms of service
Terms of Service
Last Updated: August 2026
1. Overview
Welcome to EKVAK.
These Terms of Service ("Terms") govern your access to and use of the EKVAK website, online store, products, and services.
By visiting our website, placing an order, or using our services, you agree to be bound by these Terms, our Privacy Policy, and our Refund & Return Policy.
If you do not agree with these Terms, please do not use our website or purchase our products.
EKVAK provides handcrafted Goodyear welt footwear created by experienced craftsmen using traditional shoemaking techniques.
2. About EKVAK Products
EKVAK specializes in handcrafted Goodyear welt work boots and heritage footwear.
Each pair is individually crafted by skilled shoemakers. Due to the handmade nature of our products:
- Minor variations in leather grain;
- Natural color differences;
- Slight differences in stitching or finishing;
may occur.
These characteristics are considered part of the uniqueness of handmade footwear and are not considered defects.
Product images are provided as accurately as possible. However, colors may vary depending on your screen settings and device display.
3. Orders and Acceptance
When you place an order through EKVAK, you agree that:
- All information provided is accurate and complete;
- You are authorized to use the payment method provided;
- You have reviewed product details, sizing information, and shipping information before completing your purchase.
Submitting an order constitutes a purchase request.
EKVAK reserves the right to accept or decline any order due to:
- Product availability;
- Payment verification issues;
- Incorrect pricing information;
- Suspected fraudulent activity;
- Other reasonable business considerations.
An order is considered accepted only after payment confirmation and order confirmation from EKVAK.
4. Handmade Production and Processing Time
Many EKVAK boots are handcrafted after order confirmation.
Production time may vary depending on:
- Product style;
- Material availability;
- Order volume;
- Custom requirements.
Estimated production time:
15-30 business days
Production time does not include international shipping time.
By purchasing from EKVAK, customers acknowledge that handcrafted products require time and cannot be produced with the speed of mass-produced footwear.
5. Custom Boots and Special Orders
Custom Boots, personalized products, special sizing requests, and modified designs are produced specifically for individual customers.
Because these products are made according to customer specifications:
- Custom orders cannot be cancelled after production begins;
- Custom orders are not eligible for return unless there is a confirmed manufacturing defect.
Customers are responsible for providing accurate measurements and customization information.
EKVAK may contact customers for clarification before production.
6. Pricing and Payment
All prices displayed on the EKVAK website are listed in USD unless otherwise stated.
Prices may change without prior notice.
The price charged will be the price displayed at the time the order is placed.
Unless otherwise stated:
- Shipping charges;
- Customs duties;
- Import taxes;
- Local taxes;
may be the responsibility of the customer.
7. Shipping and Delivery
EKVAK ships internationally through third-party logistics providers.
Estimated shipping times are provided for reference only.
Delivery times may be affected by:
- Customs processing;
- Weather conditions;
- Carrier delays;
- Government regulations;
- Events outside EKVAK's reasonable control.
Once the order has been transferred to the shipping carrier, customers may be required to communicate directly with the carrier regarding delivery arrangements.
8. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
Unless otherwise stated:
Customers are responsible for any customs duties or import charges required by their country.
EKVAK cannot guarantee customs clearance times.
9. Returns and Refunds
Returns and refunds are governed by our Refund & Return Policy.
Customers should review the policy before placing an order.
For eligible returns:
- Products must be unused;
- Products must remain in original condition;
- Original packaging must be included.
Custom-made products are subject to separate return restrictions.
10. Product Care and Usage
Goodyear welt boots are designed for durability and long-term use.
To maintain product quality, customers should follow EKVAK care recommendations.
Normal wear caused by:
- Improper care;
- Extreme usage conditions;
- Accidental damage;
- Natural aging of leather;
is not considered a manufacturing defect.
11. Intellectual Property
All content on this website, including:
- EKVAK name;
- Logo;
- Images;
- Videos;
- Product designs;
- Written content;
- Brand materials;
is owned by EKVAK or its licensors.
No content may be copied, reproduced, modified, distributed, or used commercially without written permission.
12. Third-Party Services
EKVAK uses third-party services including Shopify and payment providers to operate our online store.
These third-party services operate according to their own terms and policies.
EKVAK is not responsible for issues caused by third-party service interruptions beyond our reasonable control.
13. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that your information may be processed by Shopify and necessary service providers to complete your order.
14. Limitation of Liability
To the maximum extent permitted by applicable law, EKVAK shall not be responsible for indirect, incidental, or consequential losses arising from:
- Website usage;
- Shipping delays;
- Third-party services;
- Customer misuse of products.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.
15. Governing Law
These Terms shall be governed by applicable laws of the jurisdiction where EKVAK operates.
Consumer protection rights that apply in your country of residence remain unaffected.
16. Changes to These Terms
EKVAK reserves the right to update these Terms at any time.
Updated versions will be posted on this website with the effective date.
Continued use of our website after changes means you accept the updated Terms.
17. Contact Information
Questions regarding these Terms may be sent to:
Email:
EKVAK