Shipping policy
Shipping Policy
Last Updated: August 2026
At EKVAK, every pair of boots is carefully handcrafted by experienced shoemakers using traditional Goodyear welt construction.
Because our boots are made with craftsmanship and attention to detail, each order requires preparation and production time before shipment.
We appreciate your patience while we create footwear that is built to last.
1. Order Processing & Production Time
Most EKVAK boots are handcrafted after order confirmation.
Estimated production time:
15-30 business days
Production time may vary depending on:
- Product style;
- Material availability;
- Order volume;
- Custom requirements;
- Seasonal demand.
Production time does not include shipping time.
Once your order is completed and shipped, you will receive a shipping confirmation email with tracking information.
2. International Shipping
EKVAK ships worldwide from our workshop in China.
We work with trusted international logistics partners to deliver our products safely to customers around the world.
Our primary shipping destinations include:
- United States;
- Canada;
- Europe;
- Australia;
- Japan;
- Other international destinations.
3. Estimated Delivery Times
Delivery times are estimates and may vary depending on destination and customs processing.
United States
Production:
15-30 business days
Shipping:
7-12 business days
Estimated total:
Approximately 3-6 weeks
Europe
Production:
15-30 business days
Shipping:
8-15 business days
Estimated total:
Approximately 4-7 weeks
Other International Destinations
Production:
15-30 business days
Shipping:
10-20 business days
Estimated total:
Approximately 4-8 weeks
4. Shipping Costs
EKVAK offers international shipping options based on destination.
Shipping fees will be displayed during checkout.
From time to time, EKVAK may offer free shipping promotions or include shipping costs within product pricing.
5. Tracking Information
Once your order has been shipped:
- A tracking number will be provided by email;
- Tracking information may take several days to become active;
- Customers can monitor delivery progress through the provided tracking service.
If you do not receive tracking information within a reasonable period after shipment, please contact us.
Email:
6. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or other fees depending on the destination country.
Unless otherwise stated:
Customers are responsible for any customs duties, import taxes, or local charges required by their country.
EKVAK is not responsible for delays caused by customs inspections or clearance procedures.
7. Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Please carefully check:
- Full name;
- Shipping address;
- Postal code;
- Phone number;
- Email address.
EKVAK is not responsible for delays or additional costs caused by incorrect shipping information provided by customers.
8. Shipping Delays
While we make every effort to deliver orders within estimated timeframes, delays may occur due to circumstances outside our control, including:
- Customs inspections;
- Weather conditions;
- Carrier delays;
- Holidays;
- Government regulations;
- International transportation disruptions.
Such delays do not qualify for automatic refunds or order cancellations.
9. Lost or Damaged Packages
If your package appears lost or arrives damaged:
Please contact EKVAK within 7 days of delivery.
Please provide:
- Order number;
- Photos of damaged packaging or products;
- Relevant delivery information.
We will work with the shipping provider to investigate and provide an appropriate solution.
10. Contact Us
If you have any questions regarding shipping, please contact:
EKVAK
Email: